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Comprehensive training for Inside, Outside, and Corporate Sales teams. Learn our services, scripts, and strategies—pass the quiz to gain full access and start selling.
Complete all modules before the quiz—passing unlocks phone access, CRM, and lead tools
BugProspects' history, mission, and values.
Deep dive into services, pricing, and features.
Tailored tactics for Inside, Outside, and Corporate.
Ready-to-use dialogues and responses.
Ethics, privacy, and customer service.
25-question assessment to confirm readiness.
Retake as needed • 80% passing score required
Understand BugProspects' Core Values and Mission
BugProspects was established in Arlington, VA, with a clear mission to revolutionize the pest control industry by connecting consumers and businesses with qualified professionals through high-quality lead generation.
Industry-leading precision in matching qualified leads with pest control professionals.
Consistently high customer satisfaction rates across all service categories.
Direct contact, real reviews aiming for 20+ per professional
Promoting sustainable pest control solutions
Geocode filters, dashboards, and cutting-edge technology
Learn about our mission and vision directly from our founder
Test your understanding with these non-graded practice questions:
1. What year was BugProspects founded?
Answer: 2021
2. What is our lead accuracy rate?
Answer: 98%
3. Name one of BugProspects' core values.
Answer: Transparency, Eco-Friendly, or Innovation
Master Our Services, Pricing, and Features
Ongoing protection plans with eco-friendly options
| Plan Type | Cost | Minimum | Features |
|---|---|---|---|
|
Daily
|
$5+ per lead | $50 | Basic lead access |
|
Weekly
|
$5+ per lead | $250 | Priority access |
|
Monthly Subscription
|
$5+ per lead | $1,500 | Full access + dashboard |
|
Add-ons
|
$49 | Per feature | Scheduling tools |
$200
Perfect for new professionals
10%
High-volume purchases
$50
Per successful referral
100% Free Service
Up to 5 quotes at no cost
Dashboard Tracking
Monitor quotes and communication
Direct Professional Contact
No middleman communication
Commercial Solutions
Hotels, warehouses, restaurants
ROI Focus
85% satisfaction guarantee
Eco-Friendly Options
Sustainable preventative plans
Precise location-based matching for local professionals
Continuous improvement through customer reviews
24-hour matching within emergency situations
Zoho and other popular CRM connections
Match with green professionals using natural methods
Long-term solutions over quick fixes
Request with location and service details
System matches local qualified professionals
Up to 5 pros receive lead notification
Customer and pro connect directly
1. Which service category includes bee and wasp removal?
Answer: Removal Services
2. What is the cost of a BugProspects Starter Pack?
Answer: $200
3. What percentage volume discount do we offer?
Answer: 10%
4. How much is the referral bonus?
Answer: $50
5. What CRM system do we integrate with?
Answer: Zoho (and others)
Tailored Tactics for Inside, Outside, and Corporate Sales
Focus on inbound calls and converting leads through effective phone communication.
Ask about specific pest issue
"What type of pest problem are you experiencing?"
Determine urgency level
"Is this an emergency situation?"
Identify location preferences
"Do you prefer local professionals?"
Promote preventative maintenance
"Would you like ongoing protection?"
Suggest eco-friendly options
"Our green solutions are very popular"
Highlight free quotes
"You can get up to 5 quotes at no cost"
Opening:
"Hi, this is [Name] from BugProspects. I understand you're looking for pest control services. How can we help with your pest issue today?"
Qualification:
"Can you tell me more about the specific pest problem you're experiencing and your location?"
Value Proposition:
"Great! We can match you with up to 5 qualified local professionals at absolutely no cost to you. Our service has 98% accuracy and 85% customer satisfaction."
Watch a real inside sales call demonstration
Build relationships through face-to-face meetings and on-site demonstrations.
Visit professionals for registration
Schedule in-person meetings with pest control companies
Demonstrate dashboard features
Show live demo of lead management system
Highlight $5 leads with trials
Emphasize affordability and trial options
Use geocode for local demos
Show proximity-based lead matching
Highlight service area coverage
"We can match you with customers in your exact service area"
Discuss regional opportunities
Focus on high-demand areas
"I visited AAA Pest Control in downtown and showed them our geocode targeting feature. They were amazed to see leads within their exact 5-mile service radius. Signed them up for the $200 Starter Pack on the spot, and they've generated over $5,000 in revenue in their first month."
- Sarah M., Outside Sales Rep
Focus on large-scale business contracts and enterprise-level solutions.
High-volume preventative maintenance contracts
Large-scale rodent and pest control
Health code compliance and prevention
ROI Focus
Emphasize 85% satisfaction and cost savings
Eco-Friendly Solutions
Sustainable preventative plans for corporate responsibility
Compliance Assurance
Meet health department and regulatory requirements
24/7 Emergency Support
Immediate response for critical situations
Regional hotel chain with 15 locations needed comprehensive pest management program to maintain health code compliance and guest satisfaction.
Implemented eco-friendly preventative maintenance plan with monthly inspections and quarterly treatments across all properties.
30%
Cost Savings
100%
Compliance Rate
95%
Satisfaction Score
Opening Hook:
"What if I told you that you could reduce your pest control costs by 30% while improving compliance and guest satisfaction?"
Value Proposition:
"Our enterprise clients see an average ROI of 300% through our preventative approach and 98% accurate professional matching."
Closing:
"Let's schedule a pilot program for one of your locations to demonstrate the immediate impact on your bottom line."
1. For Inside Sales, what's the key first step in qualifying leads?
Answer: Ask about their specific pest issue
2. What should Outside Sales reps demonstrate during field visits?
Answer: Dashboard features and geocode targeting
3. Which industries are primary targets for Corporate Sales?
Answer: Hotels, warehouses, restaurants
4. What ROI percentage should Corporate Sales emphasize?
Answer: 85% satisfaction rate with potential cost savings
Ready-to-Use Dialogues and Proven Responses
"Hi, this is [Your Name] from BugProspects. I understand you're looking for pest control services. How can we help with your pest issue today?"
Key points: Professional introduction, acknowledge their need, open-ended question
"Can you tell me more about the specific pest problem you're experiencing and your location?"
"Is this an urgent situation or are you looking for preventative solutions?"
"Have you worked with pest control professionals before?"
"Great! We can match you with up to 5 qualified local professionals at absolutely no cost to you. Our service has 98% accuracy in matching customers with the right pest control experts, and we maintain an 85% customer satisfaction rate. Would you like me to connect you with professionals in your area who specialize in [specific pest type]?"
"Perfect! I'll have our qualified professionals contact you within 24 hours with detailed quotes. You'll receive up to 5 quotes to compare, and there's no obligation to choose any of them. Is [contact information] the best way to reach you? Do you have any questions about our free matching service?"
"Hi, this is [Name] from BugProspects. I hope you're having a great day! I'm reaching out because we're helping pest control professionals like yourself connect with qualified local customers who are actively seeking services."
"Our platform generates high-quality leads at just $5 each, with 98% accuracy in matching. We also offer a free trial and our popular $200 Starter Pack for new professionals. Would you be interested in learning how we can help grow your customer base?"
"I'd love to show you a quick demo of our geocode targeting feature - it ensures you only receive leads in your exact service area. When would be a good time for a brief 10-minute call?"
| Common Objection | Proven Response | Follow-up |
|---|---|---|
| "Too expensive for pros" | "I understand cost is important. Our leads are just $5 each with free trials, and our 98% accuracy means you're not paying for unqualified leads. Many professionals see ROI within their first month." | "Would you like to try our free trial to see the quality firsthand?" |
| "Not sure about eco-friendly" | "Eco-friendly doesn't mean less effective. We match you with professionals who use natural methods that are safer for families and pets while being just as effective. It's actually a growing market preference." | "Many customers specifically request eco-friendly options. Would you like to see our green-certified professionals?" |
| "Need immediate help" | "Absolutely! We offer emergency matching within 24 hours. Our geocode targeting ensures we connect you with local professionals who can respond quickly to urgent situations." | "Let me prioritize your request and get emergency-certified professionals to contact you today." |
| "Already have a pest control guy" | "That's great that you have someone you trust! Our service is completely free for you and gives you up to 5 additional quotes to compare pricing and services. Many customers find they can save money or discover better solutions." | "There's no obligation to switch. Would you like to see what other options are available in your area?" |
| "Just looking for prices" | "Perfect! That's exactly what we provide - free quotes from up to 5 qualified professionals. You'll get detailed pricing comparisons without any sales pressure. Our service is 100% free for consumers." | "I can have those quotes to you within 24 hours. What's the best contact method for you?" |
| "Don't want to be bothered by salespeople" | "I completely understand. Our professionals are instructed to provide quotes and information, not high-pressure sales tactics. You maintain complete control - you choose which quotes to consider and which professionals to work with." | "You can also specify your preferred contact method and timing. Would that work better for you?" |
| "Too many companies to choose from" | "That's exactly why BugProspects exists! We pre-screen professionals for quality and match you with the best options for your specific needs. Instead of researching dozens of companies, you get curated matches." | "We'll provide you with detailed profiles of each professional, including reviews and specialties. Would that help simplify your decision?" |
Customer:
"I have ants all over my kitchen. I tried some sprays but they keep coming back. I need this fixed ASAP!"
Your Response:
"I understand how frustrating that must be. Ant problems often require professional treatment to address the source, not just the visible ants. We can connect you with local specialists who can eliminate the colony and prevent future infestations. Since this is urgent, I can have professionals contact you within 24 hours. Would you like quotes from our eco-friendly specialists as well?"
Customer:
"We need regular pest control for our restaurant. Health inspector is coming next month and we can't have any issues."
Your Response:
"Absolutely! Restaurant pest control is critical for health code compliance. We specialize in connecting restaurants with commercial-grade pest control professionals who understand food service requirements. Our professionals can provide ongoing preventative maintenance programs and emergency response. I can match you with specialists who have experience with health department regulations. Would you like quotes for both immediate service and ongoing maintenance plans?"
Watch real objection scenarios and learn proven response techniques
Active Listening
Repeat back key concerns to show understanding
Empathy Statements
"I understand how frustrating that must be..."
Personal Connection
Share relevant experiences when appropriate
Assumptive Close
"When would be the best time for professionals to contact you?"
Alternative Choice
"Would you prefer morning or afternoon appointments?"
Urgency Creation
"Our popular professionals get booked quickly..."
1. What should you do when a customer says "too expensive for pros"?
Answer: Emphasize $5 leads with free trials and 98% accuracy ROI
2. How should you respond to "not sure about eco-friendly"?
Answer: Explain that eco-friendly is equally effective and safer for families/pets
3. What is the key opening line for consumer calls?
Answer: "Hi, this is [Name] from BugProspects. How can we help with your pest issue today?"
4. What should you emphasize when customers need immediate help?
Answer: Emergency matching within 24 hours and geocode targeting for local professionals
Ethics, Privacy, and Customer Service Excellence
No data sharing without consent
Customer information is confidential and cannot be shared with third parties without explicit permission
Secure information handling
All customer data must be stored securely and accessed only by authorized personnel
Data retention policies
Customer data is retained only as long as necessary for business purposes
Honest representations
All claims about services must be accurate and verifiable
Fair pricing disclosure
All costs and fees must be clearly communicated upfront
No high-pressure tactics
Customers should never feel pressured or coerced into making decisions
98% accuracy in professional matching
No cost for up to 5 quotes
Professional contact within 24 hours
Understand the customer's specific needs and concerns before proposing solutions
Provide valuable information and guidance, not just sales pitches
Respond promptly and connect customers with professionals fast
Ensure customer satisfaction and gather feedback for continuous improvement
Attempt to resolve customer concerns directly. Most issues can be solved with proper communication and understanding.
Examples: Service questions, basic complaints, scheduling issues
If you cannot resolve the issue within 15 minutes, escalate to your immediate supervisor for guidance and additional authority.
Examples: Billing disputes, service quality complaints, professional misconduct
Complex issues requiring policy decisions or significant resolutions must be escalated to management within 2 hours.
Examples: Legal concerns, major service failures, partnership issues
Supervisor
Ext. 201
Manager
Ext. 101
Legal/Compliance
Ext. 301
Privacy Policy
View full privacy policyTerms of Service
View complete termsSales Playbook
Download PDF guidePerformance Dashboard
Access your metricsSupport Portal
Get help and resourcesTeam Directory
Contact colleagues1. Can customer data be shared without consent?
Answer: No, never without explicit permission
2. What is our guaranteed response time for professional matching?
Answer: Within 24 hours
3. When should you escalate an issue to your supervisor?
Answer: If you cannot resolve it within 15 minutes
4. What are the four pillars of "The BugProspects Way"?
Answer: Listen First, Educate Always, Act Quickly, Follow Through
You've finished all 5 training modules. Now it's time to take the certification quiz to unlock your sales tools and begin helping customers!
25 Questions • 80% Required to Pass • Unlocks Full Sales Access
Your score will appear here after submission
After passing (80% or higher):
Phone Access
CRM System
Lead Tools
Training complete? Start selling—aim for 100+ partners!
You now have all the tools and knowledge needed to succeed with BugProspects
Use your new phone access to connect with leads and build relationships
Track leads, manage relationships, and monitor your sales performance
Monitor conversion rates, lead quality, and achieve your 100+ partner goal
Your training is complete. Now go out there and help BugProspects reach 100+ partners!