📞
💬
📧
🎧
Live Chat

"Response time: Under 2 minutes"

Phone Support

"Available Mon-Fri 9AM-6PM ET"

Email Support

"Response within 2 hours"

24/7 SUPPORT AVAILABLE

Get in Touch: Direct Phone, Email, and Live Chat Support

We're Here to Help – Reach Us via Phone, Email, or Live Chat Anytime

Direct Contact Information

Toll-Free Phone
1-800-BUG-PROS
Mon-Fri 9AM-6PM ET
General Support
support@bugprospects.com
Response within 2 hours
Live Chat
Available 24/7
Average response: Under 2 minutes

Department-Specific Contacts

For Partners
partners@bugprospects.com
Lead inquiries & scheduling
For Customers
leads@bugprospects.com
Pest advice & quotes
Media & Press
media@bugprospects.com
Press releases & interviews
Feedback
feedback@bugprospects.com
Suggestions & improvements

Why Choose Our Support?

Faster Resolutions
Average: 15 minutes
Personalized Help
Dedicated specialists
Tracked Follow-ups
Case management
Our Support Team
Smiling middle eastern customer support team working with headsets in a modern office. Portrait of indian mid adult call center agent providing excellent service. Multiethnic team in a customer support role, ready to assist clients.
Online Now
Response Time
< 2 minutes
Happy customer service representative interacting with colleagues in a call center. Call center agent smiling while collaborating with support team. Young asian woman with headset talking to her supervisor while working.
Customer Satisfaction
98.5%
Issues Resolved
99.2%

Choose Your Contact Method

Select the contact option that best fits your needs. Each form is tailored to provide you with the most relevant support and fastest resolution.

Partner Support

For pest control businesses looking to join our network, manage leads, or get assistance with your account and scheduling.

Lead Management
Account & performance support
Scheduling Help
Optimize your availability
Billing Support
Payment & invoice assistance

Accepted formats: PDF, DOC, DOCX, JPG, PNG (Max 10MB per file)

Customer Support

For homeowners and businesses looking for pest control services, quotes, or advice on pest-related issues.

Find Contractors
Connect with qualified pros
Get Quotes
Free estimates & pricing
Pest Advice
Expert guidance & tips

Photos help us better understand your pest issue (JPG, PNG, GIF - Max 5MB per file)

General Inquiries

For media inquiries, feedback, suggestions, partnerships, or any other general questions about BugProspects.

Media & Press
Interviews & press releases
Feedback
Suggestions & improvements
Partnerships
Collaboration opportunities

Accepted formats: PDF, DOC, DOCX, JPG, PNG, TXT (Max 10MB per file)

24/7 Support & Office Location

Get instant support through our live chat system or visit our Arlington headquarters. We're here to help you succeed with personalized assistance and tracked follow-ups.

Live Chat Support

Get instant answers to your questions with our 24/7 live chat support. Average response time under 2 minutes.

Online Now - Average wait time: 30 seconds

Hi! I'm here to help. What can I assist you with today?

BugProspects Support • Just now

I need help with lead management for my pest control business.

You • 1 min ago

I'd be happy to help! I'm connecting you with our partner specialist...

Sarah from Support • 30 sec ago
24/7 Available
Always here to help
< 2 Min Response
Fast support

Why Choose Our Support?

Faster Resolutions

Our support team resolves most issues within 15 minutes through direct communication and immediate access to your account information.

Average Resolution Time: 15 minutes

Personalized Assistance

Each customer is assigned a dedicated support specialist who understands your business needs and can provide tailored solutions.

Dedicated Support Specialists

Tracked Follow-ups

All interactions are logged in our case management system, ensuring consistent follow-up and no detail is ever lost.

Complete Case Management

Our Headquarters

Visit us in Arlington, VA for in-person consultations and support. While we prioritize digital-first support, our doors are always open.

BugProspects HQ
Arlington, VA
Address
1234 Business Drive, Arlington, VA 22201
Parking
Free parking available in our building garage
Metro Access
5 min walk from Rosslyn Metro (Blue/Orange Line)

Support Hours

Choose the support channel that works best for your schedule. Live chat is available 24/7 for immediate assistance.

Phone Support

1-800-BUG-PROS
Monday - Friday
9:00 AM - 6:00 PM ET
Weekend
Emergency calls only

Email Support

2-hour response
Monday - Friday
8:00 AM - 8:00 PM ET
Weekend
10:00 AM - 4:00 PM ET

Live Chat

Always Online
24/7 Availability
Instant support with average response time under 2 minutes

Emergency Support

For urgent pest emergencies or critical system issues affecting your business operations.

Emergency Line:
1-800-BUG-EMER
Available:
24/7/365
1

Support FAQ

Common questions about our support services, response times, data privacy, and how we handle your inquiries to ensure the best possible experience.

What are your response time commitments (SLAs)?

How do you protect my data and privacy during support?

How does the escalation process work for complex issues?

How do you ensure consistent quality in support responses?

What happens after my issue is resolved?

Connect With Us

Follow us on social media for updates, tips, and alternative ways to reach our support team.

LinkedIn

Professional updates and industry insights

Twitter

Real-time updates and quick support

Facebook

Community discussions and support

YouTube

Video tutorials and pest control tips

Ready to Get Started?

Our support team is standing by to help you succeed. Choose your preferred contact method and let's get your questions answered quickly and efficiently.

Your privacy and data security are our top priorities